We at Kineto care about the privacy and protection of personal data. We strive to be transparent in our data collection practices while providing you with a service that you love and trust.
This Privacy Policy sets forth our personal information processing policy which explains how we collect, use, and share personal data about you, and also when and how you can control what we collect and do with it.
Our Privacy Policy applies to the data collected through products and services provided by Kineto LLC (“Kineto”), which include our websites, apps, and all other Kineto-branded software and services (collectively, our “Services”).
A. What Personal Data can Kineto collect?
“Personal Data” is information that we collect that: may identify you as an individual; is reasonably associated with you; or is defined as such under applicable laws or regulations.
- Name
- Address
- Phone
- Email address
- Username
- Image
- Password
- Payment information
- IP Address (as permitted by applicable law)
- Any other personal data that you authorize us to collect or provide to us
We also collect other information that is not Personal Data but we may link to Personal Data about you.
- Usage Statistics (what, where, when, how you are using our Services)
- Debugging Information (logs, metadata, or other information about your devices, media, and experiences for the purpose of resolving an issue you may have with the software or suggesting desired features)
- Device Information (operating system, version of the device/browser used to access the services, versions of the Kineto technologies being used)
To learn more about your choices regarding this data, please review your options under the Kineto Privacy Rights section below.
B. When Kineto collects Personal Data:
When you create a Kineto account, we collect Personal Data including: e-mail address, username, and password, name (optional), image (optional), and payment information (optional).
When you wish to conduct a business transaction with us, we collect Personal Data including: name, business email, business address, phone.
When you connect your Kineto account to an external service (e.g., social networking site), we collect Personal Data including: name, email, public profile, other data you have authorized that service to provide.
When you apply for a job at Kineto, we collect Personal Data including: Name, phone, email address, any other information that you include in your CV/resume.
When you use our Services, we collect Personal Data including: IP address (as permitted by applicable law), usage statistics (as permitted by applicable law), debugging information, device information.
When you contact us, we collect Personal Data including: Name, email, username, any other information that you include in your request.
C. Where does Kineto store it?
Kineto and its authorized data processors process your Personal Data in the United States.
D. Why Kineto collects it:
- To provide the Services
- To improve and enhance the Services
- Product development
- To respond to your requests
- To consider your application for a job
- To communicate with you about Kineto (as permitted by applicable law)
- To personalize marketing, advertising, recommendations, and other content and experiences delivered or offered to you through the Services (as permitted by applicable law)
- To facilitate your payment for any products and services we sell
E. Who Kineto shares it with:
Kineto will never sell your data to anyone or any organization. Kineto may share Personal Data as follows:
- With third-party service providers that assist us in providing the Services. These include payment processors, business and analytics providers, content providers, marketers, and cloud service providers. All of these third parties are contractually required to only use your Personal Data for the specific purposes of providing the services requested of them.
- If disclosure is reasonably necessary to (a) satisfy an applicable law, regulation, legal process, or valid governmental request; or (b) protect or defend the safety, rights, or property of Kineto, the public, or any person.
- In connection with a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or other proceeding involving Kineto that includes or requires the transfer of the Personal Data.
- If your Personal Data is either anonymized or made part of an aggregated set of information in which such data is no longer considered Personal Data (e.g., usage statistics and viewing trends).
- With third parties to improve and deliver advertising to you on our behalf and on behalf of others, as permitted by applicable law.
F. How Kineto protects it:
Kineto provides publicly trusted certificates for end-to-end encrypted connections among our servers, Services, and client applications.
Your Personal Data. We have commercially reasonable physical, electronic, and organizational procedures to help safeguard and secure your Personal Data. We do not store any of your payment or credit card information on our servers. As explained below, that data is stored by a third party that provides payment-processing services for Kineto.
G. How long does Kineto keep my data?
Kineto retains the Personal Data in your Kineto account for as long as you maintain that account. Specifically, we delete data used for logging and error tracking after 90 days. We also delete Personal Data in your Kineto account within 180 days after your account is deleted. We may retain some usage statistics (including IP addresses) for as long as we have a business purpose in order to improve Kineto’s services, but these statistics are no longer linked to the Personal Data.
H. Your Kineto Privacy Rights:
Regardless of your global location,
- You have the right to unsubscribe from Kineto emails. In your Kineto Account Settings, click “Manage emails” from the “Email Subscription Settings” and select “Unsubscribe from ALL” and click “Update Preferences” to unsubscribe from our emails. In the alternative, from any Kineto promotional email, click the “unsubscribe” link and follow the steps in the previous sentence. Please note that you cannot opt out from receiving all Kineto communications, including administrative messages, service announcements, and messages regarding the terms and conditions of your account.
- You have the right to know the Personal Data that Kineto has collected. After verifying your identity, Kineto will provide you with a copy of Personal Data associated with your account. Contact the Kineto support team (please include details of what you are requesting in the body of the email).
- You have the right to have Kineto delete the Personal Data that it has collected. After verifying your identity, Kineto will delete Personal Data associated with your account except that we may retain archived copies as required by law. Keep in mind that this option will result in the deletion of your Kineto account. Contact the Kineto Support Team (please include details of what you are requesting in the body of the email).
I. Does Kineto collect information from children?
Kineto does not knowingly collect, use, or disclose Personal Data from anyone under the age of 13. If we learn or are notified that we have collected the Personal Data of an individual under 13, we will take steps to delete that Personal Data as soon as possible.
J. Questions about external links and services?
Kineto may offer and you may choose to use products or services from third parties in connection with our Services that may contain links to or otherwise interface with third-party websites, products, services, or other technologies. These include online payment systems operated by third parties which enable you to make secure online payments. They also include integrations with control and playback mechanisms such as Sonos, Amazon Alexa, IFTTT, Zapier, SmartThings, webhooks, etc. Any such third-party technology may collect information from you or use other services or technologies that collect information from you. Any information collection by these third-party technologies is governed by the privacy practices of those third-party technologies. Kineto is not affiliated with, does not control, and is not responsible for the collection of information by such third-party technologies.
K. More privacy questions?
If you have questions about this Privacy Policy, please submit them on our contact page or email us.
This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on the Kineto.cloud website. If we make any material changes to the Personal Data that we collect and/or how we use it, we will first obtain your consent before applying any of those changes to your Personal Data collected before that change. You are advised to consult this Privacy Policy regularly for any changes.
All data access or deletion requests should be submitted on our Contact Us page.
L. US State-Specific Rights Disclosures:
This section contains disclosures required by the laws in California, Colorado, Connecticut, Utah, and Virginia (“Certain States”). If you are a resident of such states, this section of the Privacy Policy contains disclosures required by law and explains rights that may be available to you. Our use of the terms “sell” and “share” below generally refers to these California definitions.
Personal Data That Kineto Collects, Discloses, and Shares.
The below table identifies the categories of Personal Data (“PI” in the table) we have collected in the past 12 months, the source of collection, our purpose for collecting it, and the categories of third parties to whom we have disclosed and/or shared it.
| Category of PI | Personal and online identifiers (e.g., first and last name, email address, or unique online identifiers) |
| Sources of PI | Consumers, authorized third parties services and social media accounts you connect to Kineto, service providers, content providers, advertisers on our Services |
| Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services; Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses |
| Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; third parties, such as social networks you connect to Kineto and advertising partners; analytics providers; payment processors; and government entities |
| Categories of third parties to whom the PI is shared | Advertising technology companies and advertisers |
| Category of PI | Payment and billing information |
| Sources of PI | Consumers, content providers |
| Purposes for collecting the PI | Billing to provide Kineto subscription services; payments to content providers |
| Categories of third parties to whom the PI is disclosed | Payment processors and service providers |
| Categories of third parties to whom the PI is shared | None |
| Category of PI | Commercial or transactions information (e.g., records of services purchased, obtained, or considered) |
| Sources of PI | Consumers, advertisers on our Services, service providers |
| Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services, Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses. |
| Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; authorized third parties services and social media accounts you connect to Kineto, advertising partners; analytics providers; payment processors; and government entities. |
| Categories of third parties to whom the PI is shared | Advertising technology companies and advertisers |
| Category of PI | Internet or other electronic network activity information (such as interactions with a website, email, application, or advertisement) |
| Sources of PI | Consumers, advertisers on our Services, third parties and social media you connect to Kineto and advertising partners, service providers, and content providers |
| Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services, Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses. |
| Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; third parties, such as social networks you connect to Kineto and advertising partners; analytics providers; payment processors; and government entities. |
| Categories of third parties to whom the PI is shared | Advertising technology companies and advertisers |
| Category of PI | Geolocation information (such as ZIP code) |
| Sources of PI | Consumers, service providers |
| Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services; Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses. |
| Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; third parties, such as social networks you connect to Kineto and advertising partners; analytics providers; payment processors; and government entities. |
| Categories of third parties to whom the PI is shared | Advertising technology companies and advertisers. |
| Category of PI | Inferences drawn from the above information about your predicted characteristics and preferences |
| Sources of PI | Consumers, service providers, and content providers |
| Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services; Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses. |
| Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; third parties, such as social networks you connect to Kineto and advertising partners; analytics providers; payment processors; and government entities. |
| Categories of third parties to whom the PI is shared | None |
| Category of PI | Other information about you that is linked to the personal information above (such as metadata about content you view, timestamps to allow playback, and data related to third party content) |
| Sources of PI | Consumers, service providers, third parties and social media you connect to Kineto, content providers, and advertisers on our Services |
| Purposes for collecting the PI | Auditing related to our interactions with you; Legal compliance; Provide targeted advertising on our Services; Content delivery and recommendations; Detecting and protecting against security incidents, fraud, and illegal activity; Debugging; Performing services (for us or our service provider) such as account servicing, processing orders and payments, and analytics; Internal research for technological improvement; Internal operations; Activities to maintain and improve our services; and Other one-time uses. |
| Categories of third parties to whom the PI is disclosed | Content providers; service providers and vendors; third parties, such as social networks you connect to Kineto and advertising partners; analytics providers; payment processors; and government entities. |
| Categories of third parties to whom the PI is shared | Advertising technology companies and advertisers. |
Personal Data Retention. Kineto will retain each category of Personal Data in accordance with applicable laws and as reasonably necessary for our processing purposes set forth under this Privacy Policy.
Your Rights Regarding Personal Data. Residents of Certain States have rights with respect to the Personal Data collected by businesses. You may exercise the following rights regarding your Personal Data, subject to certain exceptions and limitations:
- The right to confirm whether we process Personal Data about you.
- The right to correct inaccuracies in the Personal Data we have collected about you.
- The right to know the categories and specific pieces of Personal Data we collect, use, disclose, the categories of sources from which we collected your Personal Data, our purposes for collecting or selling your Personal Data, the categories of your Personal Data that we have disclosed for a business purpose, and the categories of third parties with which we have shared Personal Data;
- The right to request that we delete the Personal Data we have collected about you.
- The right to opt out of (i) the sharing of Personal Data for targeted advertising or (ii) the sale of Personal Data. Please note that if you opt out of certain practices, we may be unable to provide you with some services. Additionally, we do not knowingly sell or share Personal Data of individuals under 16.
- Depending on your state, the right to receive a portable and readily usable copy of the Personal Data we have collected about you, to the extent feasible.
- Depending on your state, the right to limit our processing of certain “sensitive” Personal Data (or to withdraw consent for such processing if you previously gave it).
- The right not to receive discriminatory treatment for the exercise of these privacy rights.
To exercise any of the above rights, please contact us.
We do not use or disclose sensitive personal information for purposes other than as permitted under the CCPA.
We may require additional information to verify your requests to exercise your rights or understand the scope of your request. You will not be required to create an account with us to submit a request or have it fulfilled. If you do have an account, we will require you to submit your request from the email address associated with your account. You may designate an authorized agent to make a request on your behalf by submitting a request from the email associated with your account and providing the Kineto username or email address of your agent.
If you have submitted a request that you feel we have not reasonably fulfilled, you may contact us to appeal our decision.
M. What information does Kineto collect from content I upload?
Kineto understands that you have personal content that you store using the Kineto software (“Personal Content”).
Kineto collects the following Personal Data from your content you upload: email, IP address and username.
Kineto does not share information about your Personal Content with third parties.
Kineto does not collect:
- Content titles of your Personal Content.
- Filenames EXCEPT those that may be collected under Debugging Information below.
- Metadata for Personal Content (e.g., information about the specific file, cover art, subtitles, running length, etc.) EXCEPT to customize viewed content syncing to enhance your account or if you have enabled metadata matching capabilities in which case such data will be anonymously sent to us or you have integrated with a third-party control or playback mechanism that requires us to access your metadata to play the relevant content (e.g., if you use Amazon Alexa to play a particular song or movie from your Personal Content, then our Services may search your Personal Content metadata in order to find and play the song or movie requested.)
Kineto does collect:
- Configuration data. Information about your configuration or use of our Services when you upload content, or download or connect to a Kineto app, or interact with or use other Kineto software or Service. This information may include an IP address and port number(s) and information used to secure access to our Services
- Application Information. When a request for information or content is sent to a Kineto Server, we may collect an application identifier that identifies which application sent the request. An application identifier uniquely identifies a particular copy of an application. For example, if you download an application from Kineto, fully uninstall the copy of the application, and then re-download the application from Kineto, the new copy of the application will be associated with a different application identifier than the uninstalled copy of the application. Note that simply deleting the app without fully uninstalling may not reset the application identifier.
- Debugging Information (logs, crash reports, or other information about your devices, media, and experiences for the sole purpose of resolving technical issues with the software). You may choose not to send crash reports in Kineto Media Server settings.
- Usage Statistics.Information related to your usage to run and improve our Services, to provide, customize, and personalize your features and account, communications, and other content that we deliver or offer to you.